Shipping Policy 🚚
OUR DELIVERY PROMISE
1. FREE EXPRESS shipping (AUS only) when you spend over $50.
2. FREE Worldwide shipping when you spend over $50.
3. Same day dispatch on orders placed before 4pm on in-stock items.
Frequently Asked Questions
How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times here
- Express shipping: 1-3 business days
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
How to track your parcel with Australia Post:
1. You'll find your tracking number in your shipment confirmation email titled 'rS: Your Order is on its way'
2. You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at email@example.com.
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
If you'd like to return an item to us, please message us at firstname.lastname@example.org and we will sort it out for you. No questions asked!
Safety is still our team’s top priority, even with recent easing of restrictions, we are still keeping hygiene and distancing measures in place at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health.